Tag

#procedures

From the café

How does Basecamp Roasters open the café every morning with nine staff?

Sam Reyes, roastery manager, on the opening routine at Basecamp Roasters: the roster check, the three stations, the fridge log, and the one rule that stops service when two procedures disagree.

Sam Reyes · Roastery manager, Basecamp Roasters · September 30, 2026 · 4 min read

Know-how

How do you keep a small business's know-how when the manager leaves?

Most of what a small business knows lives in one person. Cairn Holdings writes it down per business, holds the answer when two versions of a procedure disagree, and makes sure a ruling outlives the person who made it.

Avery Cairn · Owner, Cairn Holdings · September 23, 2026 · 4 min read